Appointments

Please note if you have have recently been in contact with any person known to have Covid-19 Virus. Have any of the following symptoms shortness of breath, fever, cough or sore throat.
DO NOT book an online appointment please call the Mandurah Doctors 08 95358700 for advice.

THIS PRACTICE IS A TOTAL NON-SMOKING AREA

Opening Hours: Monday to Friday 8.00am to 4:30 pm. Appointments available 8.30 am to 4.30 pm. Lunch break is 12 noon – 1.00 pm (No appts)

Appointments: Mandurah Doctors are an appointment based practice. All our doctors work to appointment times. Please make sure to contact us as promptly as possible to get your preferred appointment time. We offer a number of different appointment types, these include:
Brief: Mainly for a repeat prescription or for ongoing referrals.
Standard: Normally required for one problem or standard consultation.
Long: For when you have more then one issue or if you feel you would like more time with your doctor.
Urgent: appointments are for clinically urgent problems only. If no appointments available the Practice Nurse via phone will assess if required to come in immediately or at a given time.

When making an appointment, it is advisable to let the receptionist know which doctor you wish to see and the type of appointment required (standard, long, telephone, medical etc.). We endeavour to accommodate you with the doctor of your choice but there are times when we will not be able to accommodate you. An appointment with another doctor will always be offered. In the event that we are fully booked you will be offered the next available appointment. If urgent you will be asked to speak with the Practice Nurse for assessment.

Charges and Fees: As of the 1^st of April 2023 we are a Mixed Billing Practice, if You do not hold a concession / pension card / DVA / Student card you will incur a private fee.
Please let us know at least 2 hours beforehand if you are unable to make your appointment for any reason. Failure to notify us will incur a nonattendance fee of $30.00.
Please note that other health providers may charge for their services, i.e. x-ray, pathology, specialists etc. that you may have been referred to. We have no control over their fees.
To find out more information, please visit Mixed Billing Info

After Hours and Emergency Services: For Urgent Medical Attention call 000  You can also call Health Direct for 24 hr health advice line 1800 022 222.
Non-urgent medical care please call Dial–ADoctors 1300 030 030 between 6p.m. to 8a.m. They can come to your home.

We will send you appointment reminders by SMS from HotDoc. If you have consented to SMS. When you receive our SMS reminder, simply open the link or reply to securely confirm your appointment.

BetterConsult: After booking your appointment you will receive a SMS with the BetterConsult questionnaire. This will help you get the most out of your appointment. BetterConsult is a “smart” preconsultation questionnaire that asks the questions your doctor usually asks about the reason for your visit. It then prepares a summary for your doctor. By knowing this information at the start of you appointment, your doctor can spend more of your time focussed on addressing your healthcare needs. Filling out BetterConsult prior to your appointment also helps you think through what you would like to address with your doctor.

Immunisation Appointments and SMARTVAX: When booking an appointment please inform receptionist it is for an immunisation. This allows booking for the Practice Nurses as well as the Doctor. Anyone who has a vaccination and a mobile –phone registered with us and has given consent will automatically receive a test message from SMARTVAX. This is the world’s first active national adverse event surveillance system for vaccines. This will consist of a series of sms’s to determine if you have had a reaction in which we can then follow up.

Home Visits: Home visits are made at the discretion of the individual Doctor. Requests for home visits will be assessed by the Practice Nurse, who will assess the urgency and liaise with the Doctor. You will then be advised if and when the Doctor will be coming.

Privacy Act: No personal information will ever be given out by staff e.g. forgotten appointments. This is a law under the “Privacy Act” and is adhered to by all staff. Please note down your appointment time in a safe place or take an appointment card with you and keep in a safe place.

Scripts and EScripts: All scripts appointment will have to be book as a short appointment.  Please do not wait until you have run out of medication before making an appointment. You will be offered an escript or a paper script when booking in. If you request an escript you will be sent your script as a bar code as a sms. This bar code is scanned at the pharmacy which is now your script. If you request a paper script you will receive your script in the normal way.

Diagnostic/Pathology Results: No results will be given out over the phone. Abnormal results will be notified either by phone, mail or SMS. Once notified of abnormal results it is advisable to return to your Doctor as soon as possible. If results are normal and you wish to obtain your results, then a brief appointment must be made to discuss the results. We advise that at your next Doctor’s appointment you request the results of last tests.

Receiving and Returning Phone Calls: Doctors do not take phone calls from patients during consulting hours, unless the Doctor has requested that the patient calls. If a patient feels it is urgent, they will be put through to the Practice Nurse for assessment. Doctor may not return call until close of surgery.

Health Information Brochures/Pamphlets: Health information brochures are available from folders and pamphlet holder in waiting rooms. Doctors and Practice Nurses are available to supply information sheets on request.
Some that are available are: Diabetes, Cholesterol, Pregnancy, Osteoporosis  Heart Disease, Asthma Travel Vaccines and many more. Please feel free to ask for information!

Services Offered: Driving Medical, Mines Medicals, Pre-Employment Medicals and TeleHealth Conferencing

Clinics Available:
Clinical Psychologist
Australian Clinical Labs Pathology
Asthma Clinics (Periodically)
COPD Clinics – Chronic Obstructive Pulmonary
Disease (Periodically)
Osteoporosis (Periodically)
Orthotics
Immunisation/Flu Clinics
Skin Checks

Confidentiality: Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Visually, Hearing and Speech Impaired Patients: For our patients that are visually impaired we have enlarged print of the Practice Information sheet.  For the speech or hearing impaired patients accessing National Relay Service will provide help to communicate. Voice: 1800 555 0060 TTY: 1800 555 630

Access to Health Records: It is the policy of the practice that any request by patients for a copy of their health record requires a booked appointment with the doctor. There will a fee for this service.

Interpreter Service: Translation and Interpreter Service is available on 1300 575 847.

Suggestions/Complaints: Our practice is committed to excellence and we welcome any suggestions that could improve on our services.  We have a suggestion box located in the main waiting area. Please feel free to utilise this service.  Any further concerns please approach our friendly staff. If required a complaint form is available on request.

The Health and Disability Services Complaints
Office (HaDSCO)
GPO Box B61  Perth WA 6838

Complaints and enquiries line: (08) 6551 7600
Administration: (08) 6551 7620
Fax: (08) 6551 763